FAQ
Orders & Shipping
All Opulent Locks products are shipped from our verified fulfillment centers in the United States and overseas, depending on availability and destination. Each order is carefully inspected and packaged before dispatch to ensure premium quality upon arrival.
Yes. Opulent Locks ships worldwide, including the United States, Canada, Europe, UK, Australia, Middle East, and selected international destinations. Please note: international orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
Order processing takes 1–3 business days (excluding weekends and holidays). During high-demand periods or custom requests, processing may take up to 5 business days. Once your order is shipped, you will receive a confirmation email with tracking details.
Estimated delivery times after shipment: – United States: 3–7 business days – Canada & UK: 5–10 business days – Europe: 5–12 business days – International: 7–15 business days Delivery times may vary due to customs clearance or local courier delays beyond our control.
Yes. Express shipping options are available at checkout for selected destinations. Express delivery timelines typically range from 2–5 business days, depending on location.
Once your order ships, you will receive a tracking number by email. Tracking updates may take 24–48 hours to appear after dispatch. If you experience tracking issues, our support team is available to assist.
While we strive for timely delivery, delays may occur due to: – customs inspections – weather conditions – courier disruptions – peak seasons If your order has not arrived within the estimated timeframe, please contact us within 7 days after the expected delivery date so we can investigate promptly.
If your tracking status shows delivered but you did not receive your package: – Please check with household members or neighbors – Verify delivery location with the courier – Contact us within 48 hours of delivery confirmation Claims reported outside this timeframe may not be eligible for replacement or refund.
Standard shipments are not automatically insured. For high-value orders, we strongly recommend adding shipping insurance at checkout for full protection against loss or damage during transit.
Orders can only be modified or canceled within 12 hours of purchase. Once processing begins, we are unable to change or cancel the order.
For international orders, customs duties and import taxes are the responsibility of the customer. Opulent Locks does not control or collect these fees and cannot predict their amount. Failure to pay customs charges may result in delivery delays or return of the package, for which Opulent Locks is not responsible.
Please ensure your shipping address is accurate at checkout. Opulent Locks is not responsible for orders delivered to incorrect addresses provided by the customer. Reshipping fees may apply.
FAQ
Security & Guarantees
Yes. All payments on Opulent Locks are processed through PCI-compliant, encrypted payment gateways. We use industry-standard SSL encryption technology to protect your personal and payment information at every stage of the checkout process. Opulent Locks never stores or has access to your full payment details.
We accept secure payment methods including: Major credit & debit cards Trusted third-party payment providers All transactions are verified and protected against unauthorized access.
Yes. Opulent Locks is a registered brand specializing in 100% premium human hair products, trusted by customers worldwide. Every order is processed through verified systems, fulfilled from professional facilities, and supported by a dedicated customer service team.
We stand behind the quality of our products. All Opulent Locks hair extensions and wigs are: Made from 100% human hair Carefully inspected before shipment Shipped in protective, branded packaging If you receive an item that is defective, damaged, or not as described, please contact us within 48 hours of delivery with clear photos so we can assess and resolve the issue promptly.
Once an order is handed over to the shipping carrier, Opulent Locks is not responsible for delays, loss, or damage caused by the courier. For added peace of mind, shipping insurance is strongly recommended for high-value orders and international shipments.
Opulent Locks actively monitors transactions to prevent fraud and unauthorized purchases. Any attempt at fraudulent claims, false disputes, or chargebacks without prior contact may result in: Order cancellation Account suspension Permanent restriction from future purchases
Your personal information is handled in accordance with applicable data protection laws. We do not sell, rent, or misuse customer data. Your privacy and discretion are a priority.
By placing an order on Opulent Locks, customers agree to: Provide accurate personal and shipping information Review product details carefully before purchase Contact our support team promptly in case of any issue Clear communication allows us to deliver the best possible service.
We guarantee that all Opulent Locks products are authentic and original. We do not sell synthetic blends or misrepresented hair textures. What you see and order is what you receive.
FAQ
Returns & Exchanges
Due to the hygienic nature of human hair products, Opulent Locks accepts returns only under specific conditions. Returns are accepted within 30 days of delivery, provided that: The item is unused, unaltered, and unworn The original packaging, tags, and seals are intact The hair has not been installed, cut, colored, washed, or altered in any way Items that do not meet these conditions will not be eligible for return or refund.
No. Once the original seal is broken, the product is considered used and cannot be resold for hygiene and quality control reasons. This policy is strictly enforced.
Yes. We offer exchanges for eligible items within 30 days of delivery. Exchanges are subject to: Product availability Verification of item condition upon return If the requested exchange is unavailable, a store credit may be issued at our discretion.
Choosing the correct color and texture is the customer’s responsibility. However, if the product is unopened and unused, you may request an exchange within 30 days. We strongly recommend contacting our support team before ordering if you are unsure about shade or texture selection.
Yes. Approved returns are subject to a restocking fee of up to 15%, which covers inspection, handling, and processing costs. Original shipping fees are non-refundable.
To request a return or exchange: Contact our support team within 30 days of delivery Provide your order number and clear photos of the item Wait for return authorization instructions Unauthorized returns will not be accepted.
Customers are responsible for all return shipping costs, including international returns. We recommend using a trackable shipping method, as Opulent Locks is not responsible for items lost during return transit.
If you receive a damaged, defective, or incorrect item: Contact us within 48 hours of delivery Provide clear photos of the issue and packaging Once verified, we will offer a replacement, exchange, or refund, depending on the situation.
No. All sale, discounted, or promotional items are final sale and are not eligible for return or exchange.
Approved refunds are processed within 5–10 business days after the returned item is inspected and approved. Refunds are issued to the original payment method only.
International customers are responsible for: Return shipping costs Customs paperwork Any duties or taxes incurred during return Failure to comply may result in refusal of the return.
FAQ
PRODUCT AUTHENTICITY & HAIR CARE
Yes. All Opulent Locks products are made from 100% premium human hair. We do not sell synthetic fibers, blended hair, or chemically altered substitutes. Our hair is carefully selected to meet high standards of durability, softness, and natural appearance.
Premium human hair refers to hair that: Is collected from human donors Maintains its natural cuticle integrity Is minimally processed Offers long-lasting performance with proper care Opulent Locks focuses on quality consistency, not mass production.
Minimal shedding is normal with all human hair products, especially during initial handling. Excessive shedding or tangling may occur if: The hair is improperly installed The wefts are cut incorrectly The hair is not maintained according to care guidelines With proper installation and care, Opulent Locks hair is designed to remain smooth, manageable, and long-lasting.
Yes. Our hair can be: Heat styled Dyed or toned Curled or straightened However, chemical treatments such as bleaching or frequent coloring may shorten the lifespan of the hair. We strongly recommend: Professional coloring only Performing a strand test before full application Using heat protection products
With proper care: Extensions can last 6–12 months or longer Wigs may last up to 12 months or more, depending on usage and maintenance Longevity depends on: Installation method Frequency of wear Hair care routine Chemical and heat exposure
We recommend washing every 7–10 wears or when product buildup occurs. Basic care steps: Detangle gently before washing Use sulfate-free shampoo Wash in lukewarm water, downward motion only Apply conditioner mid-length to ends Air dry whenever possible Avoid excessive washing to preserve the hair’s integrity.
Sleeping or swimming with hair extensions installed is not recommended without proper protection. If unavoidable: Braid or secure the hair Use a silk or satin bonnet Rinse thoroughly after swimming Avoid saltwater and chlorine exposure when possible
We guarantee the authenticity and quality of the hair at the time of delivery. Hair care results depend on: Installation technique Maintenance routine External factors beyond our control Improper care, chemical damage, or misuse are not covered under warranty.
To maintain optimal quality: Avoid excessive heat Use professional-grade products Store wigs properly when not in use Follow recommended care instructions consistently Premium hair performs best when treated like natural hair — with patience and care.
FAQ
Customer Support & Contact
You can reach our customer support team via: Email: support@opulentlocks.com Contact Form: available on our website All inquiries are handled by trained support specialists familiar with our products and policies.
Our support team operates: Monday to Friday 9:00 AM – 5:00 PM (EST) We are closed on weekends and public holidays.
We aim to respond to all inquiries within 24–48 business hours. During peak periods or promotional campaigns, response times may be slightly longer.
To ensure faster assistance, please include: Your order number (if applicable) Clear description of your request or issue Photos or documentation when relevant Incomplete inquiries may result in delayed responses.
Yes. We offer pre-purchase support to help you select: The correct hair texture The best color match The appropriate product for your needs We strongly recommend contacting us before placing your order if you are unsure.
Order modifications or cancellations are only possible within 12 hours of purchase and before processing begins. Once an order enters processing, changes cannot be made.
Our support team can assist with: Order status and tracking Product information Return and exchange requests Technical issues with checkout Policy clarifications Requests outside our policies may not be eligible for resolution.
Yes. Post-delivery support is available for: Verified delivery issues Defective or incorrect items Product-related questions All claims must follow the timelines outlined in our policies.
Customer support cannot assist with: Changes after processing begins Issues caused by improper installation or misuse Requests outside policy timeframes Opinions unrelated to product defects or service issues This allows us to focus on legitimate customer needs efficiently.
At this time, Opulent Locks does not offer phone or live chat support. All communication is handled in writing to ensure accuracy, documentation, and accountability.